Symantec brightmail message filter not updating
False-Positive A false-positive results when Brightmail believes that a message is spam when it in fact is not spam.According to Symantec’s published statistics, this will occur 1 time for every 1,000,000 email messages received.The suspect spam feature of Symantec Brightmail products is intended to augment the spam filtering.It is up to administrators of the product to determine a threshold which is suitable for the organization.
Spam Symantec defines spam as unsolicited bulk email (includes unsolicited commercial email).After the second round of funding, Bright Light changed its name to Brightmail in summer 1999.Brightmail's services were mostly geared toward ISPs, whose subscribers were demanding a solution to spam or junk email, as it is estimated that fifty percent of all email is unwanted spam.Details on these depositions and messages submission procedures to Symantec can be found under here.
Suspect Spam Messages which are marked as suspect spam will not be treated as false positives.
The following details how to configure these policies for the Brightmail products.